Store Policies

Revival's Policies

ONLINE PURCHASES:

Orders placed online will ship between 3 - 5 business days.
All orders are shipped using UPS standard ground service.
Please contact us directly if you need to arrange for expedited shipping services.
Expedited shipping requests may be optional for an additional fee depending upon product availability.
Revival Farmhouse is not responsible for lost, stolen, or damaged packages. Please inspect your shipment immediately upon arrival.
we do not accept returns or exchanges on any shipped items. Please review your order carefully before making a purchase.

REFUND POLICY:

All sales are final. This applies to online and in store purchases as well as any and all custom builds or design services. We do not offer refunds, exchanges, or store credit. We do not offer gift certificates at this time. Please review your order carefully before making a purchase.


HOLDS:

Items will only be secured with payment. You can pay in person at Revival or we can send you a secure, online email via Square (a point-of-sale software). You must provide first, last name, email address and phone number to receive a secure link for credit card payments. Payment is required within 24 hours of invoicing. Unpaid invoices will be canceled the next day. You will have 5 days to pick up paid items. ALL SALES ARE FINAL.

 

STORAGE:

Our space is limited and needed to display/store Revival’s inventory. Paid items must be picked up within 5 days of purchase date. We strongly suggest that all items be picked up within the initial 5 day period. Any item not picked up within 5 days will incur a $25 per day storage charge. NO EXCEPTIONS. Items left 30 days must be picked on the 30th day or will be forfeited, no further notice given. Purchaser assumes all risk on items left on premises.

 

DEPOSITS:

A 50% nonrefundable deposit is required for all commissioned work. The remaining 50% due upon completion and before delivery. Revival meets with each client prior to discuss details of each project. Please be sure to ask questions and make changes prior to the start of work. ALL SALES ARE FINAL

 

PRICES:

Due to the nature of this business, all items are unique and will be priced according to quality and availability. Prices are available in the shop, via email, or through private messages. Prices will not be given in posts or in comments. ALL SALES ARE FINAL.

 

LOCATION SERVICES:

Revival offers location service. If you are looking for something specific, chances are we will find it! Please provide us with your details, any pictures that will help, your name and cell number (where you can receive text) and we will scout for you, send you pictures, measurements, and a price while on location. Once you are satisfied that we have found what you are looking for, an invoice will be created and emailed to you with a secure link for credit card payment. You will receive a confirmation email after payment is made. Location Service Invoices must be paid immediately and before any item is loaded for transport. Unpaid items will not be transported. ALL SALES ARE FINAL

 

IN STORE PURCHASES (LARGE ITEMS):

We do NOT ship. Items must be picked up at Revival. Buyers may, at buyers expense and assuming all liability arrange for transport with a shipping company of their choice.  

 

LOCAL DELIVERY:

At Revival’s discretion.

 

PAYMENT METHODS:

Cash, Credit, and Debit - ALL SALES ARE FINAL.

 

LAYAWAY:

Layaway is not offered.

 

OUR LOCATION:

We're located within the historic American Velvet Mill at 22 Bayview Ave., Stonington, CT 06379. You can find us in the North Bays wing, suites 67B&C. We're joined in the Mill by many other small businesses and craftspeople. 

If you have additional questions about our policies, please contact us.